Live updates

Background

We experienced an issue with the UK Link file processing system. The issue caused delays with the processing of inbound and outbound files. 

A restart of the Contact Management System (CMS) and UK Link Portal was undertaken to restore service. 

The required restart has been successfully completed and subsequent service validation checks have confirmed that the Xoserve Service Portal is available and operating as expected.

File flow has also resumed following the restart, and the team are monitoring processing to ensure any delayed files are successfully processed.

Next Steps

Our technical teams will continue to closely monitor the service and file flow to ensure stability is maintained.

Further investigation will also be undertaken to understand the underlying cause of the issue and identify any actions required to prevent recurrence.

We apologise for any disruption caused and thank you for your patience while we worked to restore the service.. 

For any questions or concerns, please contact our Issue Management team on box.xoserve.IssueResolution@xoserve.co.uk who will be happy to support further

There are no known UIG allocation issues within current D+5 closeout window. 

Updated: N/A

Any UIG allocation issues identified within D+5 closeout will be communicated here.

Historical issues relating to UIG Allocation are recorded in the UIG Allocation Issues Tracker on the UIG webpage