Digitalisation strategy
Aligning regulation, data and delivery across our data services offering.
Operating at the heart of an increasingly evolving gas industry, we’re developing a Digitalisation strategy to align regulation, data and delivery across our data services offering.
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Draft Digitalisation StrategyWe’re sharing our Draft Digitalisation Strategy document, which outlines our initial approach and intentions as we develop the strategy further.
PDF, Last Updated 15/06/2026, 10.1 MB
Digitalisation strategy roadmap
Once our consultation closes, we'll move into the next phase of engagement and use your feedback to:
- develop our Digitalisation Action Plan - setting out actions, owners, timescales, dependencies and key benefits
- define clearer outcomes, measurements and KPIs
- refresh our internal Data Strategy to align with Ofgem's Data Best Practice
During this upcoming phase, customers will have the opportunity to arrange one-to-one discussions and provide further feedback.
More information
If you have any questions about our Digitalisation strategy, or if you have any further comments to share, please email us at communications@xoserve.com.
Related links
Business Plan 2027
Visit our Business Plan Portal for more information about how our Digitalisation Strategy forms part of BP27.